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Política de envío

Shipping cost

The cost is calculated based on the destination entered in the form:

  • Spain 24-48h (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla): free
  • Europe and rest of the world purchases over 120: free
  • Europe and rest of the world purchases under 120: 11
Customs costs are not included in the price and must be paid by the buyer. TIAHRA is not responsible for the costs of tariffs and customs clearance that each country or city has to apply .

delivery times
Orders are prepared every working day at the following times:
From Monday to Friday from 9:00 a.m. to 5:00 p.m.
Orders placed outside these hours will be prepared the next business day. Shipments are made by express mail. The deadlines are:
Spain – between 24 and 48 working hours
Rest of the world between 3 and 5 business days


It is only possible to exchange an item for another of the same or higher amount, paying the difference in price, within the first 14 days from receipt of the item. The amount of the purchases is not refunded except in the case of defects or defects, although before sending an item it is carefully reviewed to avoid such circumstances.

Items must be returned in their original condition, along with any accessories related to them, and cannot be used or damaged. They must keep their complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: TIAHRA, Calle Claudio Coello 56 28001, Madrid, Spain, Tel: +34 627263482 / +34 91 5544500

Important note: Until we receive the item in our warehouse, it is under your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of shipment. The cost of this shipment is borne by the buyer.

If you have any questions, you can call us Tel: +34 627263482 /+3491 5544500

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