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Do TIAHRA jewels weigh or cause allergies?
In our atelier we cut the stone or metal as thin as possible so that the jewels do not weigh down and are comfortable to wear. In addition, TIAHRA jewelry is anti-allergenic since it does not contain nickel, which is what triggers atopic allergies. The key to the future of our brand is that you feel comfortable with our products, comfortable and with us forever!
How should I take care of TIAHRA jewelry?
Follow these little tips to make your jewelry last longer: Keep your jewelry dry and away from moisture. Avoid putting on perfume or creams with your jewelry on, don't shower with them, or play sports to prevent sweat from falling on them. Pamper them by gently wiping them with a dry cloth so as not to wear away the gold plating or scratch them.
Is it safe to shop at TIAHRA?
Buying on our website www.tiahra.com is completely safe. When you look at the top bar, you will see that it is a secure https server, instead of http. This means that your personal data is protected and secure.
What are the payment options?
We offer different modalities so that all our clients can adapt, all of them are secure forms of payment. You can pay by bank transfer, we will indicate the account and once received we proceed to manage your order. By credit or debit card: Visa, Maestro, Mastercard, American Express, 4B, Servired. Payment through Paypal is also enabled for everyone's convenience.
Orders in mainland Spain do not carry an extra cost from €49.99, shipping will take between 24-48 hours. Shipments to the Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so you will surely be charged customs duties/taxes. These costs are not included in the price and must be paid by the buyer. TIAHRA is not responsible for the costs of tariffs or customs clearance that each country or city has to apply.
Orders are processed every working day from Monday to Friday from 9:00 a.m. to 5:00 p.m. Orders placed outside these hours are prepared the next business day. Shipments are made by urgent mail with deadlines in Spain between 24 and 48 working hours. In the rest of the world it can take between 3 and 5 days until your arrival.
Can purchased items be returned?
It is possible to exchange an item for another of the same or higher amount by paying the difference in price, within the first 14 days from receipt of the item. The amount of the purchases is not refunded except in the case of damage, although we are very meticulous when it comes to shipping to avoid such circumstances.
How to proceed with a return?
Items must be returned in their original condition, along with any accessories related to them, they cannot be returned if they are used or if they have been damaged after use. The invoice must be attached to our store at Calle Claudio Coello 56, 28001 Madrid.
Responsibilities of a return
The item to be returned will be your responsibility until it reaches our warehouse. We recommend that you send it by courier or certified mail, keeping proof of delivery. The shipping cost is borne by the buyer.
We have payment gateways for Shopify Payments, PayPal and 100% secure credit payments.
Light and anti-allergic jewels
We cut the stone or material as fine as possible for your comfort. Tiahra's jewelry does not contain nickel, so it does not cause any allergies.
We are dedicated to being a responsible brand, conscious of the environment and completely transparent with the impact on it.
All our jewelry is designed by our team in Madrid and handcrafted in our workshops in India.
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